Privacy Policy

1. Introduction

Craft Store ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our site, you consent to the practices described here.

2. Information We Collect

We may collect the following types of information:

• Account and profile: name, email address, password (hashed), and optional profile details when you register or update your account.
• Order and shipping: billing and shipping address, phone number, and payment-related information necessary to process orders and delivery.
• Usage data: IP address, browser type, device information, pages visited, and how you interact with our site (e.g., via cookies and similar technologies).
• Communications: messages you send to us (e.g., via contact forms or support) and our responses.

3. How We Use Your Information

We use the information we collect to: create and manage your account; process and fulfill orders; communicate with you about orders, shipping, and support; send marketing or newsletters if you have opted in; improve our website, products, and services; prevent fraud and comply with legal obligations; and analyze usage to better understand our customers.

4. Sharing of Information

We may share your information with: service providers who help us run our business (e.g., hosting, payment processors, shipping carriers), only to the extent needed for those services; legal or regulatory authorities when required by law; and in connection with a merger, sale, or other transfer of assets, with appropriate safeguards. We do not sell your personal information to third parties for their marketing.

5. Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, analyze site traffic, and improve your experience. You can control cookies through your browser settings; disabling some cookies may limit certain features of the site.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. No method of transmission over the internet or electronic storage is 100% secure; we encourage you to use strong passwords and to keep your account details confidential.

7. Your Rights

Depending on your location, you may have the right to: access, correct, or delete your personal data; object to or restrict certain processing; data portability; and withdraw consent where processing is consent-based. You can update account details in your account settings. To exercise other rights or ask questions, contact us using the details below. You may also have the right to lodge a complaint with a supervisory authority.

8. Retention

We retain your information for as long as needed to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize data in accordance with our internal policies.

9. Children

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may be communicated via email or a notice on the site. Continued use after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests, contact us at hello@craftstore.com.np or through our Contact page.